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Terms of Service

Effective Date: January 1, 2025
Last Updated: May 20, 2025

Welcome to CIAO ("CIAO," "we," "us," or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you and CIAO governing your access to and use of our website, mobile or desktop applications, AI voice assistants, dashboards, APIs, and any related products or services (collectively, the "Services"). By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms as well as our [Privacy Policy]. If you do not agree, do not use the Services.

1. Acceptance of Terms

By creating an account, clicking an “I Agree” button, executing an order form, or otherwise using the Services, you (1) accept these Terms on behalf of yourself or the organization you represent, and (2) represent that you are at least 18 years old and have authority to bind that organization.

2. Definitions

TermMeaning"Organization"The business entity or individual that creates an account to use the Services."User" / "you"Anyone who accesses or uses the Services, including Authorized Users within an Organization. "Authorized User" An individual invited or otherwise permitted by an Organization to use the Services under its account. "Third‑Party Services" Software, platforms, or APIs not operated by CIAO that integrate with the Services, including but not limited to Vapi, Twilio, Stripe, Google Calendar, Calendly, HubSpot, Salesforce, and any other services an Organization elects to connect.

3. Eligibility

You must (a) be at least 18 years old, (b) have authority to enter into these Terms, and (c) not be barred from using the Services under applicable law.

4. Account Registration & Security

  1. You agree to provide accurate, current, and complete registration information and keep it updated.

  2. You are responsible for safeguarding your credentials and all activity under your account.

  3. You must promptly notify us at support@sayciao.ai of any unauthorized use or security breach.

5. Description of Services

CIAO provides cloud‑based AI voice assistant technology that can answer, initiate, and route calls; generate transcriptions; schedule appointments; integrate with CRMs and calendars; and perform other tasks configured by an Organization. Specific features vary by subscription plan and integrations selected.

6. Permitted & Prohibited Uses

You agree to use the Services only for lawful, business‑related purposes and in accordance with these Terms, the Telephone Consumer Protection Act ("TCPA"), state robocall statutes, and all other applicable laws. You must not:

  • Use the Services to transmit unlawful, fraudulent, defamatory, harassing, or misleading content.

  • Violate or facilitate the violation of any call‑recording or consumer‑protection laws (see Section 9).

  • Interfere with or disrupt the integrity or performance of the Services.

  • Reverse‑engineer, decompile, or attempt to extract source code, except to the extent such restriction is prohibited by law.

  • Misrepresent your identity or affiliation with any person or entity.

  • Copy, frame, or mirror any part of the Services without our prior written consent.

7. Subscription Plans, Billing & Payment

  1. Fees. Subscription fees are billed in advance in accordance with the plan selected in your order form or online checkout.

  2. Payment Processor. Payments are processed securely through Stripe. You authorize us (and Stripe) to charge your payment method for all applicable fees.

  3. Non‑Refundable. Except as expressly stated, all fees are non‑refundable.

  4. Late Payments. Failure to pay may result in suspension or termination of the Services and the accrual of interest at 1.5% per month or the maximum allowed by law.

  5. Changes. We may revise pricing or plan features with at least 30 days’ notice sent to the email on file or posted within the dashboard.

8. Third‑Party Integrations

The Services support optional integrations with Third‑Party Services. By enabling an integration, you:

  • Instruct CIAO to exchange data with that Third‑Party Service as necessary; and

  • Agree to comply with the third party’s terms and privacy policy.
    CIAO is not responsible for the availability, performance, or security of Third‑Party Services. Integrations may break or change at any time.

9. Call Recording, Transcription & Consent

  1. Default Behavior. Depending on your configuration, CIAO may record and/or transcribe calls. Recordings are stored in our cloud infrastructure and may be accessible through your dashboard or API.

  2. User Responsibility. U.S. call‑recording laws vary by state. For example, California is a “two‑party consent” state that generally requires notifying all participants that a call is being recorded. You are solely responsible for:

    • Determining whether notice or consent is required;

    • Configuring CIAO to play an appropriate disclosure message; and

    • Complying with all applicable federal and state statutes—including the California Invasion of Privacy Act (Cal. Penal Code § 632), Florida Security of Communications Act (Fla. Stat. § 934.03), and similar laws.

  3. Opt‑Out. Callers who do not consent must be given a reasonable means to opt out (e.g., hang up or request transfer to a non‑recorded line).

  4. Deletion. You may delete recordings via the dashboard or API, subject to your data‑retention obligations.

10. Data Privacy & Security

Our collection, use, and sharing of personal information is described in the CIAO Privacy Policy, which is incorporated by reference. We implement commercially reasonable safeguards to protect your data; however, no internet transmission or storage system is completely secure.

11. Intellectual Property

All software, content, trademarks, logos, and other materials comprising the Services are owned by CIAO or its licensors and are protected by U.S. and international intellectual‑property laws. No rights are granted except as expressly set forth herein. You retain ownership of data you submit to the Services.

12. Service Performance, Availability & Disclaimers

CIAO aims for high reliability, but no technology is flawless. Marketing phrases such as “Never Miss a Call Again” are aspirational and do not constitute a guarantee. The Services depend on networks, hardware, third‑party platforms, and the accuracy of AI models—all of which may experience outages or errors. Your results may vary.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL CIAO OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. CIAO’S AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

14. Indemnification

You will indemnify, defend, and hold harmless CIAO, its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your breach of these Terms; or (c) your violation of any law or third‑party right.

15. Modifications to the Services

We may modify, suspend, or discontinue all or part of the Services at any time. We will use commercially reasonable efforts to notify you of material changes that adversely affect you.

16. Changes to These Terms

We may update these Terms from time to time. Changes are effective when posted on our website or otherwise communicated to you. Continued use of the Services after changes become effective constitutes acceptance.

17. Termination & Suspension

CIAO may suspend or terminate your access immediately upon notice if you breach these Terms, fail to pay fees, or engage in conduct that could harm CIAO or its users. Upon termination, your right to use the Services ceases, but Sections 7 (Billing), 10–14, 18, and 20 will survive.

18. Governing Law & Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict‑of‑law principles. Any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located in Broward County, Florida, and each party consents to personal jurisdiction and venue in those courts. CIAO may seek injunctive or equitable relief in any jurisdiction.

19. Dispute Resolution; Jury Trial Waiver

The parties waive their right to a jury trial in any judicial proceeding arising out of these Terms. Before initiating litigation, the parties agree to attempt in good faith to resolve any dispute through consultation and negotiation for at least 30 days.

20. Miscellaneous

  • These Terms constitute the entire agreement between the parties and supersede any prior agreements.

  • If any provision is held unenforceable, the remaining provisions remain in effect.

  • No waiver of any breach constitutes a waiver of any other breach.

  • You may not assign these Terms without our prior written consent; we may assign them as part of a merger, acquisition, or asset sale.

21. Contact Us

Questions about the Services or these Terms?
Email: support@sayciao.ai

By using the Services, you acknowledge that you have read, understood, and agree to these Terms.